If you have questions regarding your order (order status, lost or damaged parcel), please Log in
to your account and create a support ticket. We are not able to view your order history unless you create a support ticket through your account.
You will receive a reply to your support request within 1 business day, from Monday to Friday, 10 AM till 4 PM PST.
If you forgot the password to your account, you can send us your order number, first and last name on your account or your e-mail address. Also, you can use "Forgot Your Password?" button.
To login to your account, please use "Log In" button.
When you create a support ticket, you are encouraged to upload several pictures for a better description of the issue.
Please see pictures below for more information: