1-888-702-6910 Non-continental US +1-917-398-0017
1-888-702-6910 Non-continental US +1-917-398-0017

If the package looks damaged upon arrival and the screen is cracked.

Parcel when leaving our warehouse. - If the package looks damaged upon arrival and the screen is cracked.
Parcel when leaving our warehouse.
ScreenCountry.com is not a courier company, and the quality of the delivery is a responsibility of the courier. Our packaging method is economically efficient, and the rate of broken screens on average is less than 0.3% per 1000 parcels shipped.
If you received a broken screen, please, contact us immediately. (No later than 5 days from delivery)
To file a broken screen claim, please, take several pictures of the screen and the box, in which it arrived, and submit them in a support ticket. More information about return instructions: Returns, RMA, Exchange.
After you submit the ticket, we will issue an RMA number and e-mail you the return instructions. In some cases, you will need to send the screen back to us, or a courier company will send a driver to inspect the package.
Below you can see the pictures of what the parcel looks when leaving our warehouse, and what it looked like after being returned from Italy.
Destroyed package.
 - If the package looks damaged upon arrival and the screen is cracked.
Destroyed package.
Parcel when returned to us:
If the package looks damaged upon arrival and the screen is cracked.
It seems, that the shipper put a 300-pound container on top of the package. While very unlikely, these situations are still possible; and this is where the 0.3% appears to be coming from. :-)
Please, take into the consideration the fact that the majority of the parcels are handled by humans, and, therefore there is a chance of negligent handling, which may negatively affect the delivery process.