ScreenCountry.com is not a courier company, and the quality of the delivery is a responsibility of the courier. Our packaging method is economically efficient, and the rate of broken screens on average is less than 0.3% per 1000 parcels shipped.
If you received a broken screen, please, contact us immediately. (No later than 5 days from delivery)
To file a broken screen claim, please, take several pictures of the screen and the box, in which it arrived, and submit them in a support ticket. More information about return instructions: Returns, RMA, Exchange.
After you submit the ticket, we will issue an RMA number and e-mail you the return instructions. In some cases, you will need to send the screen back to us, or a courier company will send a driver to inspect the package.
Below you can see the pictures of what the parcel looks when leaving our warehouse, and what it looked like after being returned from Italy.