Starting on January 1st, 2017: The screens sold by us are covered with a device's lifetime warranty. This warranty covers manufacturing defects and DOA (Dead-On-Arrival) units. If you need to file a warranty claim, please create a Support Ticket through your account on the website. We will issue an RMA (Return Merchandise Authorization) number and e-mail the shipping instructions.
Screens sold prior to 1st of January 2017 are covered by the warranty terms as reflected on the purchase receipt.
If the screen was damaged during shipping, you must contact us by creating a support ticket through your account within 5 days after receiving the screen. If the damage is not claimed within 5 days, it is to be considered user's fault. The warranty does not cover physically damaged and cracked screens if the claim is submitted past 5 days after receiving the screen.
Return shipping is free with a label issued by our support department upon request. Initial shipping charges are not refundable in-case of return-for refund.
Policy on Dead Pixels.
The majority of manufacturers do not consider up to 5 dead pixels a defect or a warranty issue. Please check the respective policies below:
We purchase our screens directly from manufacturers; and due to the high turnaround we are not physically capable of testing each screen we receive for dead pixels. However, if you are not completely satisfied with the quality of the screen you have received from us, we will be glad to exchange the screen if the warranty claim is filed within 5 days after receiving the screen.
Click here for instructions.