Warranty Policy.
The screens sold by us are covered with a 3-year warranty, unless you upgrade it to 5-years for an additional $25. This warranty covers manufacturing defects and DOA (Dead-On-Arrival) units. If you need to file a warranty claim, please create a Support Ticket through your account on the website. We will issue an RMA (Return Merchandise Authorization) number and e-mail the shipping instructions. If the screen was damaged during shipping, you must contact us by creating a support ticket through your account within 5 days after receiving the screen. If the damage is not claimed within 5 days, it is to be considered user's fault.
ATTENTION! The warranty does not cover physically damaged and cracked screens if the claim is submitted past 5 days after receiving the screen. More details.
The customer is responsible for shipping charges.
Policy on Dead Pixels.
The majority of manufacturers do not consider up to 5 dead pixels a defect or a warranty issue. Please check the respective policies below:
Apple
IBM-Lenovo
HP-Compaq
We purchase our screens directly from manufacturers; and due to the high turnaround we are not physically capable of testing each screen we receive for dead pixels. However, if you are not completely satisfied with the quality of the screen you have received from us, we will be glad to exchange the screen if the warranty claim is filed within 5 days after receiving the screen.
Click here for instructions.
ATTENTION! The warranty does not cover physically damaged and cracked screens if the claim is submitted past 5 days after receiving the screen. More details.
The customer is responsible for shipping charges.
Policy on Dead Pixels.
The majority of manufacturers do not consider up to 5 dead pixels a defect or a warranty issue. Please check the respective policies below:
Apple
IBM-Lenovo
HP-Compaq
We purchase our screens directly from manufacturers; and due to the high turnaround we are not physically capable of testing each screen we receive for dead pixels. However, if you are not completely satisfied with the quality of the screen you have received from us, we will be glad to exchange the screen if the warranty claim is filed within 5 days after receiving the screen.
Click here for instructions.
Terms of Use
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